The most expensive website problem is the one nobody notices for six weeks. The Care Plan is the boring insurance that keeps a good site earning, run by the team that built it.
No obligation. We will check your backups and your forms for free.
Site health
Sample care plan account, this week.
Backed up 2 hours ago
Sample account, illustrative only. No client data shown.
What is included
Website maintenance services are sold vaguely almost everywhere. Here is the exact list, so you can compare it against whatever you have now.
Fast hosting sized to your traffic, with a staging copy so nothing untested ever touches the live site.
Daily offsite backups are common. Actually testing that a restore works is not, and it is the only part that matters at three in the morning.
Auto-updates are how a plugin quietly breaks a checkout. Every update goes to staging, gets clicked through, then goes live.
Most monitoring tells you the site is up. Ours also tells you the contact form still delivers, which is the failure that actually costs money.
New team photo, changed hours, a price list swap, a page for the service you just added. Send it and it ships, usually same day.
What we changed, what broke, what we watched. One short note a month, written so you can forward it to a partner who is not technical.
The process
Taking over someone else's site is most of this job. Here is how that goes.
We find every login, every domain, and every plugin nobody remembers installing. Then we take a full backup before touching anything.
Move to managed hosting with no downtime, set up staging, patch what is out of date, and turn on monitoring that includes the forms.
Images, scripts, fonts, and caching. This is usually where a score in the fifties becomes a score in the nineties, on a site nobody rebuilt.
Weekly edits, monthly updates, a quarterly restore test. The month you stop thinking about your website is the month this is working.
Proof
Maintenance is judged on what does not happen. These two are the closest thing to evidence of that.
Matt built and still maintains a site that carries a location page for every market its client serves.
Nothing on it is maintained by hand, which is the only reason a site that size stays consistent instead of rotting into broken links and stale hours.
Anonymized client, multi-year engagement. Past results are not a promise of future results.
Two sites for one practice, on a stack the front desk edits itself, with three languages driven from one content model.
Multilingual sites are where careless maintenance shows first, because a broken update usually breaks the language nobody on the team reads.
Build completed 2026. Figures reflect that engagement.
Questions
It is hosting, backups, updates, monitoring, and small edits under one arrangement instead of four. You need one if nobody at your business owns the website.
If you have a capable person in house who already patches and backs it up, you do not, and we will say so.
No. We take over sites built by other people all the time, and it is usually the most useful week of work a business buys that year.
There is a one-off onboarding pass to inventory the logins and get it into a state we are willing to be responsible for.
Occasionally a site is in bad enough shape that rebuilding is cheaper than maintaining it, and we will tell you that instead of taking the monthly fee anyway.
Anything under about 30 minutes. Text changes, new photos, hours, staff, a new service added to an existing page, swapping a form field.
A new page template, a redesign, or a new integration is a project, and we quote it before starting rather than after.
Monitoring pages a person, not a shared inbox. In most cases we have restored it before anyone at your business has noticed, and you get a note afterwards explaining what happened.
We do not sell a response-time guarantee we could not honor with a team this size, and we would rather say that than write a number we do not mean.
Payment terms are flexible, monthly or annual, and none of them hold your site.
Your domain stays in your name, your backups are downloadable, and if you leave we hand over a full export rather than making it awkward.
Holding a client's site hostage is how agencies get talked about, and not in the way that brings referrals.
Free 30 minute check. We look at your last backup, your update history, your speed score, and whether your contact form still delivers. Most owners are surprised by at least one of the four.
